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These technologies will fundamentally change retail

Which hot topics will the retail industry be talking about at EuroCIS 2024?

A woman and two men stand at a shopping cart at a trade fair and try out a hand scanner; Copyright: Messe Düsseldorf / A. Wiese

© Messe Düsseldorf / A. Wiese

05.02.2024

What will shopping and paying look like in the future?

Payment & Checkout: What developments are EuroCIS exhibitors observing?

The payment process completes the customer journey [...]. The final – positive – impression is created with the successful payment, including the smooth redemption of a voucher or bonus points.

Profile photo of Christine Bauer from CCV; Copyright: CCV

Self-checkout and mobile self-scanning technologies, are streamlining the checkout process, eliminating the boring part of physical retail: waiting in line.

Profile photo of Carsten Wulff from LS Retail; Copyright: LS Retail/Christopher Lund

The best payment process is the one that is quick and easy and gives consumers a feeling of security. Wallet payment on the smartphone, biometrically authenticated, is already way ahead of the game.

Profile photo of Stephan Kück from Computop; Copyright: Computop/kontender.de

As in every other industry, as a payment provider we want to and must continue to optimize security, convenience and usability – also in order to remain competitive in the international environment.

Profile photo of Christine Bauer from CCV; Copyright: CCV

A personalized customer journey across all channels

What opportunities do EuroCIS exhibitors see resulting from Connected Retail & Customer Centricity?

A truly seamless experience is when digital and in-person go hand-in-hand, and the customer feels understood and valued by a brand.

Profile photo of Carsten Wulff from LS Retail; Copyright: LS Retail/Christopher Lund

Customer Centricity means ongoing effort to know your customers better – learning from every interaction and every purchase to provide an experience that more closely matches their needs and even goes so far as to predict them.

Profile photo of Mitul Jain from Refive; Copyright: Refive

Customers want products sent to their homes that are not available in the desired shape, color or size in the store. Intelligent solutions can solve these problems today and improve the customer experience in the long run.

Profile photo of Omar Tello from Sensalytics; Copyright: Sensalytics

Machine learning will allow retailers to provide a more timely and personalized shopping experience to consumers.

Profile photo of Shannon Wu-Lebron from Blue Yonder; Copyright: Blue Yonder

Retailers need to provide the same level of personalized experience that customers have gotten used to online. It’s worth it since prioritizing personalized and customer-centric engagement builds loyalty, and ensures long-term growth.

Profile photo of Mitul Jain from Refive; Copyright: Refive

Solutions and expert advice for you at EuroCIS

How will AI shape the future of retail? This is what EuroCIS exhibitors expect:

Machine learning and automation will have a lasting impact on retail over the next few years. They serve two important goals in brick-and-mortar retail: increasing efficiency and improving the customer journey.

Profile photo of Omar Tello from Sensalytics; Copyright: Sensalytics

The future of retail blends physical and digital experiences, requiring data insights and scalable personalization. [...] AI, merging generative algorithms with first-party insights, will revolutionize in-store experiences, reshaping retail.

Profile photo of Mitul Jain from Refive; Copyright: Refive

Since the global pandemic, we've entered a period of perpetual disruption. AI-enabled intelligent predictions give retailers the ability to predict, analyse and react to these disruptions effectively and proactively.

Profile photo of Shannon Wu-Lebron from Blue Yonder; Copyright: Blue Yonder

Many retailers still rely heavily on gut instinct. This is still important, but not always correct. We need clear, data-driven facts and solutions that can independently make and support intelligent predictions.

Profile photo of Omar Tello from Sensalytics; Copyright: Sensalytics

Solutions and expert advice for you at EuroCIS

A woman and a man talk to each other while standing between different point-of-sale screens at a trade fair stand; Copyright: Messe Düsseldorf / A. Wiese

© Messe Düsseldorf / A. Wiese

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